Policies


!!!!!All dates must be confirmed before any order is submitted!!!!

I am currently booking 3-4 weeks out, so please order early to avoid disappointment. 

Due to the large volume of orders - to secure your date full payment must be made on any orders under $200. Large/Corporate orders of $200 or more a deposit can be made to keep your date. 

Bigsteve's Bagels & Bakery 12330 NC Hwy 210 Benson NC

 

 

SHIPPING POLICIES - 

We ship nation wide

Baking Supplies - All baking supplies ship within 2-3 days of receiving your order- through USPS first class mail. Shipping time is 2-6 days depending on where in the US your are located. You will be notified through email as soon as your order ships.

Cookie Orders - All cookie orders will ship FIVE days before your event date with 2 day priority shipping to ensure that your order is early but still super fresh. All cookies will be individually heat sealed for maximum freshness, and wrapped in bubble wrap and protected with tissue paper to ensure no broken cookies. 

CAKES & CUPCAKES DO NOT SHIP- Local pickup/delivery only 

 

RETURN POLICY

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 15 days of purchase. You can return your product for different product or a refund to the original payment method.

To start a return visit https://thecookiequeen.com/a/returns

Custom/Baked Goods - due to the custom and/or perishable nature of baked goods or custom stencils we cannot offer a refund but if you are dissatisfied will work with you to fix the situation